We are an online service provider and shall provide for the services at the email id used to register at the time of making the payment. As per our refund policy the amount will be Refunded in two cases if you are selected or not selected after the final interview. If in case you don't complete your profile and not attend your interview so in that condition the total amount will be refundable in 45 to 90 working days. As the services are availed after accepting the terms and conditions and the refund policy at the time of making the payment. However if a customer has any ambiguity with regards to the service order, he shall bring it to the notice of our customer care by stating due reasons for the same at the customer care email id. The customer care team will do the RCA (Root-Cause-Analysis) and shall communicate the final decision with regards to the same and shall be binding on the customer.